Put customer service at the heart of your company.Zoho Desk is the industry’s first context-aware help desk software that helps businesses focus on the customer.
Zoho Desk is designed to help your focus on building relationships with your customers. It helps agents become more productive, managers become more impactful and customers become more empowered. Zoho Desk helps you put customer service at the heart of your company. Zoho Desk is a context-aware help desk software that helps businesses focus on the customer. It's convenient to use, can be customized to fit any business, and doesn't cost a fortune. Zoho Desk comes from Zoho, the operating system for business. Key features: - Work Modes organize your tickets based on due time or customer type, so you know which ticket needs you first.
For agentsAgents have the right tools to be more productive.
For managersManagers are equipped to make the right decisions.
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For customersCustomers find timely help within an arm’s length.
Cover all your bases.From increasing your agents’ productivity, to crunching through performance metrics, to working in sync with other apps that you use, get to the core of your customer service efforts.
Close tickets. Open happiness.
Zoho Desk gives your team the best tools to help customers while automating frequent tasks that otherwise take up precious time.
Don’t improvize. Improve.
With Zoho Desk, identify the right trends and patterns in your team’s efforts, make improvements, and inspire better performance.
One company. One team.
Zoho Desk helps bring together employees from across departments, to give customers a truly unified customer service experience
Convenience is key.
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Equip customers so they can find answers to questions on their own and help their peers in the true spirit of a community.
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Zoho Desk understands the uniqueness of your business, lets you customize and integrate it with other apps.
Your Desk. In the palm of your hand.With the Zoho Desk app for iOS and Android, agents can catch up, collaborate and provide top-notch customer support, wherever they are.
Administrators Can Now Start TeamViewer Remote Control Sessions from within Zoho Workflow
TAMPA BAY, April 10, 2019 – TeamViewer®, the world’s leading provider of remote connectivity solutions, today announced that its remote assistance platform is fully integrated with Zoho CRM, a leading cloud-based customer relationship management platform and Zoho Desk, a leading help desk software.
Zoho has more than 45 million users leveraging their 40+ cloud-based business products, including Zoho CRM and Zoho Desk. TeamViewer can be embedded in both platforms, providing remote assistance session just a click away. Sessions can be started by administrators from within the Zoho workflow – identifying and resolving issues more quickly and thus improving employee productivity and customer satisfaction. Zoho users can find the TeamViewer application within the Zoho Marketplace for Zoho CRM and Zoho Desk. Installation and configuration of the TeamViewer extension can be done in a few easy steps.
“We are excited to partner with Zoho to provide remote connectivity within their CRM and help desk applications, this functionality will enhance employee productivity and customer relations,” says Alfredo Patron, executive Vice President of business development at TeamViewer. “We continue to innovate and pride ourselves on connecting anyone to anything and this relationship validates the value we bring to the industry.”
Integrating TeamViewer within Zoho CRM and/or Zoho Desk allows administrators to start a remote session to troubleshoot an end-user or customer problem from within the Ticket, Lead, Contact or Account views, where the agent has context about the issue or customer. Benefits include:
- Employee hardware or software problems can be solved more quickly, increasing agent and employee productivity.
- All types of customer issues can be more quickly identified and resolved – increasing overall satisfaction.
- Extension provides an integrated and intuitive user experience that requires no training so that your agents can start supporting your customers immediately.
- UI support for managing multiple parallel sessions, so that your agents are more productive.
- TeamViewer sessions are documented and logged within easy-to-read reports.
Zoho customers looking for more information about integration can go here. A separate TeamViewer license is required, in addition to Zoho CRM or Zoho Desk.
About Zoho
Zoho is the operating system for business—a single online platform capable of running an entire business. With 40+ apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho is one of the world’s most prolific software companies.
Zoho respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 45 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses, including Zoho itself. Zoho Corporation is privately held and profitable with more than 7,000 employees. Zoho is headquartered in Pleasanton, California, with international headquarters in Chennai, India. Additional offices are in Austin, Texas (U.S.); Renigunta, India; Tenkasi, India; Yokohama, Japan; Beijing, China; Singapore; Queretaro, Mexico; Byron Bay, Australia; Utrecht, The Netherlands; and Dubai, UAE. For more information, please visit www.zoho.com.
About TeamViewer
As the leading global provider of remote connectivity solutions, TeamViewer empowers users to connect anything, anywhere, anytime. The company offers secure remote access, support, control and collaboration capabilities for online endpoints of any kind. By innovating with cutting-edge yet easy-to-deploy Augmented Reality (AR) and Internet of Things (IoT) implementations, the company enables businesses of all sizes to tap into their full digital potential. TeamViewer has been activated on more than 2.5 billion devices; more than 40 million devices are online at any time. Founded in 2005 in Goppingen, Germany, the company employs about 800 people in offices across Europe, the United States and Asia Pacific. For more information, go to www.teamviewer.com and follow us on social media.
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TeamViewer Germany GmbH
Jahnstr. 30
73037 Göppingen
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Phone: +49 (0) 7161 60692 410
E-Mail: [email protected]
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